At Thirty-One, we want every Customer to be perfectly satisfied with their purchases. If for any reason a Thirty-One product does not meet your expectations, please contact your Consultant within 90 days of the order. Personalized items may only be returned due to a manufacturer's defect or upon further review by Thirty-One.
Our gift certificates can't be exchanged for cash, and we're not responsible for lost or stolen gift certificates. If an item that was purchased with a gift certificate is returned, the refund will be placed back on the gift certificate.
If you have any questions about product returns, discrepancies, back-ordered items or anything else, please contact your Consultant or the Thirty-One Home Office directly. Your Consultant's information is included on your Hostess Summary and Guests Order Summary.
You may contact the Thirty-One Home Office at 1-866-GIFTS31 (866-443-8731) or email Order Support.